سياسة الاستبدال والإرجاع

Return and Exchange Policy – Digital Products In ALSHAERI23 store, we believe that customer satisfaction is the foundation of success. Therefore, we are keen to provide high-quality digital products and a smooth shopping experience. Due to the nature of digital products, the policies of return and exchange differ from physical products, and we clarify them transparently: First: Return Policy Since digital products are sent electronically and can be downloaded or accessed immediately, returns are not available after completing the purchase, for the following reasons: - It cannot be ensured that the content has not been used or copied after delivery. - Once the product is downloaded or activated, it is considered to have been used. - Local and international regulations state that digital content cannot be returned after access is granted. Second: Exchange Policy ALSHAERI23 store allows you to exchange the digital product for a similar product or store credit only in the following cases: - An incorrect product was sent that does not match the order description. - The product has a genuine technical issue preventing its proper use. - The same product was purchased twice from the same account by mistake. Exchange Request Procedure: - Send an official request via the support section within 7 days from the purchase date. - Attach a screenshot or a precise description of the problem. - The response will be within 24 to 72 hours maximum. Third: Cases not covered by the exchange or return policy In ALSHAERI23 store, returns or exchanges are not accepted in the following cases: - The product was successfully downloaded and no technical defect was proven. - The product is not suitable for the buyer’s personal preferences ("I didn't like it," "I thought it was something else," etc.). - The activation code has been used or files have been fully downloaded. - The purchase was made by a third party or using unofficial coupons. Our goal is your satisfaction and trust At ALSHAERI23 store, we consider every customer a partner in success. We are always happy to serve you through our official channels, and we strive to provide reliable digital content that is easy to access and worth every Riyal you paid. For any inquiries or assistance: WhatsApp: 0509353454 Email: [email protected]